Frequently Asked Questions
Q. Who can I call after hours, on weekends, or on holidays to report a water or sewer emergency issue?
A. Please contact the Ridgeland Police Department non-emergency number at 601.856.2121. Ridgeland Police will contact the on-call personnel to respond.
Q. What holidays may impact garbage and recycling services?
A. New Year’s Day, Thanksgiving Day, Christmas Day, Fourth of July, and Memorial Day. If your collection day falls on one of these holidays, your waste collection will occur on your next scheduled day. Waste Management reserves the right to work on holidays at their discretion. Waste management will publicize changes in the collection schedule due to the observance of the above holidays.
Q. How do I prepare garbage for collection?
A. All waste must be placed in containers of bags no greater than 35 gallons in capacity. Containers or bags cannot weigh more than 60 pounds. All waste must be out by 7:00 a.m. and placed within 5 feet of the curb in front of the residential unit being serviced.
Q. Does the City offer limb pick-up?
A. The City will service your area as indicated on the Debris Route Map [pdf]. Debris pickup service is only for residents. Contractors who perform services for a resident must properly dispose of the limbs and/or yard debris at a legal disposal site off the resident’s property. For further assistance, please contact the Public Works Department at (601) 853-2027.
Q. When is my limb pick-up day?
A. Each area of the City receives large debris collection service in accordance with the Debris Route Map [pdf]. Contact the public works department if you have questions about the map.
Q. Will Waste Management pick-up my limbs?
A. Yes, Waste Management will pick-up limbs if they are 5 feet in length or less and placed in small bundles along the edge of the road on second pick-up of the week.
Q. How do I prepare my yard waste for collection?
A. In order for yard waste to be collected on your 2nd regular garbage collection day, it must be in bags, containers, or bundles. Waste Management is only obligated to collect up to 5 bags, containers, or bundles per week. Tree trimmings and branches must be cut into lengths of no longer than 5 feet and be no more than 8 inches in diameter and weigh no more than 60 pounds. Properly prepared yard waste should be placed at the curb with your regular garbage. If you have more than 5 bags, you may consider storing the excessive bags out of sight or taking them to Madison South Landfill at 2950 N. County Line Rd, Ridgeland, MS 39157.
Q. Where can I get a recycle cart?
A. You may contact Public Works at 601.853.2027 if you do not have one or if a previous one is missing. Previous resident occupants must leave the container for the next resident occupants. Recycle carts must be left at the residence if the occupant moves to another residence.
Q. Can I recycle glass?
A. No, at this time we are not recycling glass.
Q. Will Waste Management pick up large items such as furniture, TVs, water heaters, etc.?
A. Yes, Waste Management will pick up these large items. You will need to contact the public works department at 601.853.2027 to schedule the pick up. The pick up must be scheduled with public works at least 3 days before you place the item on the road to be picked up. If it is an item containing Freon, please have Freon removed and the appliance tagged by a certified technician.
Q. How do I dispose of household hazardous waste products?
A. The City typically offers a Household Hazardous Waste Day in the spring of each year. You may dispose of hazardous waste materials throughout the year at the Jackson Environmental Center located at 1570 Terry Road. Their office hours are Tuesday and Thursday, 8 a.m. – 3 p.m. and the fourth Saturday of the month, 8 a.m. – 3 p.m. For more information, you may contact them at 601.690.1193.
Q. How do I dispose of items containing Freon (refrigerators, freezers, air conditioner units, etc)?
A. The Freon and/or refrigeration systems must be removed by a certified technician and tagged showing proper removal and handling of material. You will need to contact the public works department at 601.853.2027 to schedule the pick up. The pick up must be scheduled with public works at least 3 days before you place the item on the road to be picked up. Once these steps have been completed, the units will be collected along with your yard waste. If you have further questions, please call Waste Management’s Customer Service Department at 601.922.9647
Q. Does Waste Management collect hazardous waste such as motor oil, gasoline, paint, and paint cans?
A. No, Waste Management does not collect hazardous waste, but they will ok paint cans if the lid has been removed and contents are dry.
Q. What happens if my garbage or recycling is missed?
A. Please call the Public Works Department at 601.853.2027. To avoid being missed, please have recycling and garbage out by 7:00 a.m. on your designated pick up day.
Q. Why is my water off?
A. It may have been cut off for non-payment, there may be a leak on either side of your meter, or the city may be performing maintenance on the system. Please contact the Public Works Department at 601.853.2027 to report a water outage.
Q. How do I determine which side of the meter a leak is on?
A. If no water is being used at the home and the dial is still turning, leak is on the homeowner side because water is flowing through the meter. If water is shut off at meter and leak stops, it is also on the homeowner side. If water is shut off at meter and still running, it is on the City side. Call the City for further information.
Q. Is street sweeping provided?
A. Yes. Street sweeping is provided by the Public Works Department as often as possible.
